Terms & Conditions

Last updated: 4 August 2026

Welcome to Doctorevia.

These Terms & Conditions explain the rules for using the Doctorevia website, submitting a request, communicating with us, and using any service or information made available through Doctorevia.

By accessing this website, submitting a form, contacting us, or using any related service, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use this website or submit a request.

These Terms & Conditions should be read together with our Privacy Policy, Cookie Policy, and any consent wording displayed when you submit information through the website.

This document is a working draft and should be reviewed by a qualified legal or regulatory adviser before publication, especially because Doctorevia may handle healthcare-related or prescription-related requests.

1. About Doctorevia

Doctorevia provides an online route for users to submit health-related, consultation-related, prescription-related, or general medical enquiry requests for review.

Doctorevia may help users request information, submit details for review, or arrange follow-up where appropriate.

The availability, scope, and suitability of any service may depend on:

  • The information provided by the user

  • The user’s location

  • The nature of the request

  • Applicable legal, professional, clinical, and regulatory requirements

  • The doctor’s clinical assessment

  • Whether sufficient information has been provided

Doctorevia does not guarantee that any submitted request will result in a consultation, prescription, treatment, diagnosis, referral, certificate, or any specific outcome.

2. Not an emergency service

Doctorevia is not an emergency service.

You must not use Doctorevia for emergencies, urgent medical symptoms, or situations requiring immediate medical attention.

If you are experiencing a medical emergency, severe symptoms, urgent deterioration, chest pain, difficulty breathing, symptoms of stroke, severe allergic reaction, serious injury, suicidal thoughts, or any other urgent condition, you should immediately contact your local emergency services or attend an appropriate emergency healthcare facility.

Doctorevia does not provide real-time emergency monitoring or urgent response.

3. No guarantee of medical outcome

Submitting a request does not guarantee that any medical service, prescription, treatment, diagnosis, consultation, certificate, referral, or recommendation will be provided.

Any decision relating to medical advice, prescriptions, treatment, or follow-up is subject to professional assessment and applicable legal, clinical, and regulatory requirements.

A doctor may decide that:

  • More information is needed

  • A consultation is required

  • The request is not suitable for online or remote handling

  • The user should seek local or in-person medical care

  • A prescription should not be issued

  • The request falls outside the scope of the service

Payment, form submission, or communication with Doctorevia does not guarantee a particular medical outcome.

4. User responsibility

You agree to provide accurate, complete, current, and truthful information when using Doctorevia.

You are responsible for ensuring that:

  • Your name and contact details are correct

  • Your current location is accurate

  • Any health-related information submitted is complete and truthful

  • You provide relevant background information where needed

  • You do not omit important information

  • You update us if previously submitted information changes

  • You have authority to submit information on behalf of another person, if applicable

Doctorevia cannot be responsible for problems caused by incomplete, inaccurate, misleading, outdated, or false information provided by a user.

5. Location and service availability

You must provide your current city and country when submitting a request.

Your location may affect whether Doctorevia can assist you, whether a service is suitable, and whether any prescription, consultation, or follow-up can lawfully or appropriately be provided.

Doctorevia may refuse, redirect, or decline requests where the user’s location is unclear, unsupported, outside the service area, or where legal or professional restrictions apply.

6. Prescription-related requests

Doctorevia may receive enquiries relating to medication or prescription requests.

Submitting a prescription-related request does not guarantee that a prescription will be issued.

Any prescription decision is subject to:

  • The doctor’s clinical assessment

  • The information provided by the user

  • The appropriateness of remote assessment

  • Applicable medical, legal, and professional requirements

  • Safety considerations

  • The user’s location

  • Whether sufficient information is available

Doctorevia may request additional information before a prescription request can be reviewed.

Doctorevia may decline prescription requests where appropriate.

7. Medical information on the website

Any general information on the Doctorevia website is provided for general informational purposes only.

Website content should not be treated as:

  • Personal medical advice

  • A diagnosis

  • A treatment plan

  • A substitute for a doctor consultation

  • A substitute for emergency care

  • A guarantee that a particular service is suitable for you

You should not delay seeking medical advice or emergency care because of information displayed on the website.

8. Communication methods

Doctorevia may communicate with you using the contact details you provide, including:

  • Email

  • WhatsApp

  • Phone, where applicable

  • Online consultation tools

  • Website form responses

  • Other administrative communication channels

You are responsible for ensuring that your contact details are accurate and that you can receive messages through your chosen method.

Doctorevia is not responsible if you miss communications because you provided incorrect details, did not check your inbox or messages, or could not receive communications.

Email and WhatsApp may not be appropriate for urgent medical issues. Do not use these channels for emergencies.

9. WhatsApp communication

If you provide a WhatsApp number or choose WhatsApp as a preferred contact method, you consent to being contacted by WhatsApp about your request.

Please be aware that WhatsApp communications may be processed through services operated by WhatsApp or Meta, depending on the tools used.

You should avoid sending unnecessary sensitive information by WhatsApp unless specifically asked and unless you are comfortable using that channel.

Doctorevia may keep administrative notes or records of WhatsApp-related communications where necessary for traceability, support, service management, legal, or administrative purposes.

10. Online consultations

Where an online consultation is offered, the consultation may take place through a video, phone, or online communication platform.

You are responsible for ensuring that:

  • You have a suitable internet connection

  • You are in a private and appropriate setting

  • You are available at the agreed time

  • You provide accurate information during the consultation

  • You follow any instructions provided before or after the consultation

Doctorevia may need to reschedule, cancel, or decline a consultation where appropriate.

11. Payments and fees

Where fees apply, they will be communicated before the relevant paid service is provided.

The fee may relate to administrative processing, consultation, review, or another service component, depending on the service offered.

Payment does not guarantee:

  • A prescription

  • A diagnosis

  • A treatment recommendation

  • A particular medical outcome

  • That the request will be suitable for remote handling

Refunds, if available, will depend on the circumstances and any refund policy communicated at the time.

Doctorevia reserves the right to refuse or cancel a service where necessary.

12. Cancellations and missed appointments

If an appointment or consultation is arranged, you should provide reasonable notice if you need to cancel or reschedule.

Doctorevia may apply cancellation, rescheduling, or no-show rules where these have been communicated to you.

If you miss an appointment or fail to provide required information, Doctorevia may be unable to complete your request.

13. Suitability of the service

Doctorevia may decide that a request is not suitable for the service.

This may happen where:

  • The request appears urgent or emergency-related

  • The request requires in-person examination

  • The request is outside the doctor’s scope

  • The user’s location creates legal or practical restrictions

  • The information provided is insufficient

  • The request involves medication or treatment that cannot be safely reviewed remotely

  • Identity, age, consent, or authority is unclear

  • There are safety, clinical, legal, or regulatory concerns

Where appropriate, you may be advised to seek local medical care, emergency care, or another healthcare provider.

14. Children and minors

Doctorevia is not intended to be used by children or minors without involvement of a parent, guardian, or legally authorised person.

If you submit information about a child or minor, you confirm that you have the legal authority to do so.

Doctorevia may request further confirmation before processing requests relating to minors.

Doctorevia may decline requests involving minors where appropriate.

15. Consent

By submitting a request, you confirm that:

  • The information provided is accurate and complete to the best of your knowledge

  • You understand that Doctorevia is not an emergency service

  • You understand that no prescription or medical outcome is guaranteed

  • You agree to be contacted using the contact details provided

  • You agree to the processing of your information as described in the Privacy Policy

  • Where you provide health-related information, you consent to its processing for the purpose of reviewing and responding to your request

Health-related information may be treated as special category personal data under data protection law. GDPR guidance identifies health data as personal data, and Article 9 GDPR identifies data concerning health as a special category of personal data. [europa.eu], [gdpr-info.eu]

16. Privacy and personal data

Your personal data will be handled in accordance with our Privacy Policy.

Doctorevia may collect and process personal data including name, contact details, location, request details, health-related information, communication history, consent records, and administrative notes.

GDPR guidance says organisations processing personal data must provide clear information about how personal data is collected, stored, and managed. [gdpr.eu], [europa.eu]

Please read our Privacy Policy before submitting a request.

17. User conduct

You agree not to use the website or services to:

  • Submit false or misleading information

  • Submit information about another person without authority

  • Abuse, threaten, harass, or impersonate others

  • Send spam or malicious content

  • Attempt to access systems without permission

  • Interfere with the website or its security

  • Use the service for unlawful purposes

  • Misuse medical, prescription, or consultation processes

Doctorevia may refuse service, block communications, or take appropriate action where misuse is suspected.

18. Website availability

Doctorevia aims to keep the website available and functioning, but does not guarantee uninterrupted access.

The website may be unavailable from time to time due to maintenance, technical issues, updates, security events, third-party service issues, or circumstances outside our control.

Doctorevia may update, suspend, withdraw, or modify any part of the website or service at any time.

19. Third-party services

Doctorevia may use third-party services to operate the website, manage communications, process forms, arrange consultations, support email, provide cloud storage, support payments, or provide other service functions.

These may include website platforms, email providers, messaging tools, video consultation tools, payment providers, analytics tools, or cloud systems.

Third-party services may have their own terms, privacy policies, and security practices.

Doctorevia is not responsible for third-party websites or services that are not under its control.

20. Links to other websites

The Doctorevia website may include links to third-party websites.

These links are provided for convenience only.

Doctorevia is not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites.

You should review the relevant terms and privacy policies before using third-party websites or services.

21. Intellectual property

Unless otherwise stated, the content on the Doctorevia website belongs to Doctorevia or its licensors.

This may include text, layout, design, branding, images, graphics, logos, and other website content.

You may view and use the website for personal, non-commercial purposes connected with your enquiry.

You must not copy, reproduce, modify, distribute, or use website content for commercial purposes without permission.

22. Limitation of liability

To the fullest extent permitted by law, Doctorevia is not liable for losses arising from:

  • Incorrect, incomplete, or misleading information provided by a user

  • Failure to seek emergency or in-person medical care

  • Use of the website as a substitute for emergency services

  • Technical issues affecting website access or communication

  • Delays in email, WhatsApp, or third-party platforms

  • User failure to receive or respond to communications

  • Third-party service interruptions

  • Unauthorised access caused by user-side security issues

  • Any use of the website contrary to these Terms & Conditions

Nothing in these Terms & Conditions excludes liability where it cannot lawfully be excluded.

23. No doctor-patient relationship until accepted

Submitting a form or contacting Doctorevia does not automatically create a doctor-patient relationship.

A doctor-patient relationship, if applicable, may only arise when a doctor or authorised healthcare professional accepts the request and provides a consultation, assessment, or service in accordance with applicable professional rules.

Before that point, communications may be administrative or preliminary in nature.

24. Changes to services

Doctorevia may change, suspend, or stop any part of the website or service at any time.

Doctorevia may also update service scope, availability, fees, support channels, contact methods, or operational procedures.

Where practical, updated information will be published on the website or communicated through appropriate channels.

25. Changes to these Terms & Conditions

Doctorevia may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

By continuing to use the website after changes are published, you agree to the updated Terms & Conditions.

26. Governing law and jurisdiction

These Terms & Conditions are governed by the laws of:

Spain

Any disputes relating to these Terms & Conditions or use of the website will be subject to the courts of:

Spain

27. Contact

For questions about these Terms & Conditions, contact:

Doctorevia

Email: info@doctorevia.com

Website: www.doctorevia.com

For privacy-related questions, contact:

privacy@doctorevia.com